Sales

Q1. Who do I contact to purchase a Norpe Product?
A1. Contact the sales office on + 44 (0)844 579 1000 or alternatively email info@norpe.co.uk or go to the ‘ Contact us ’ section of the website and complete your details including what products you require.

Q2. Where can I find information on your products?
A2. You can download all of our brochures from the website on the products section, alternatively you can contact the office on + 44 (0)844 579 1000 to ask for brochures to be sent out or go to the ‘ Contact us ’ section of the website and complete your details including what brochures you require. 

Spares

Q1. If I need to order spare parts who should I contact?
A1. Contact the spares part department on + 44 (0)844 579 1000

Q2. What information do I need to order a spare part?
A2. Correct model number and serial number and a description of the part.(We do require a faxed or emailed order so we have a hard copy with the correct details)

Service
Q1. If I need to place a warranty service call who should I contact?
A1. Contact the service department on + 44 (0)844 579 1000 or email your details to service@norpe.co.uk

Q2. What information do I need to place a warranty service call?
A2. The site name, address and contact telephone number correct model number and serial number and a description of the problem. (We do require a faxed or emailed order so we have a hard copy with the correct details)

Q3. How do I clean my condenser, and how often should I clean it?
A3. You should clean your condenser at least once per month and ALWAYS with a vacuum cleaner NOT a brush. (Please see the user guide for full details, link below)

Q4. What is the maximum temperature my store should be so my refrigerator works properly & efficiently?
A4. The temperature range is Min +3ºC Max +25ºC. Relative air humidity Max 35%.