Norpe Refrigeration Lts provides the following warranty packages:
1. Norpe plug-in products: 12 months parts and labour warranty
2. Norpe remote products: 12 months parts only warranty
3. Norpe trade products: 12 months parts only warranty unless stated otherwise
On trade products supplied with 12 months parts only warranty, an optional 12 months labour warranty may be purchased from Norpe UK at a cost of 5% of the cabinet RRP purchase price. The warranty remains valid only if the purchaser carries out adequate maintenance and servicing of equipment according to the manufacturers' guidelines. Guidelines detailing maintenance and servicing requirements are available from Norpe UK head office on request.
12 months parts warranty
- The warranty is not transferable.
- Engineers service documentation must be provided when submitting a warranty claim.
- Use of the equipment other than for its design purpose will invalidate the warranty.
- The warranty is subject to the fitment of Norpe approved parts.
- Parts warranty does not include items considered as “consumables” such as light tubes, bulbs, manual nightblinds
Further warranty conditions are detailed in our standard terms and conditions document. A copy of this is available on request.
Optional 12 months labour warranty
If 12 months labour warranty is taken out at the time of purchase, Norpe’s refrigeration service operates on a Monday to Friday basis (EXCLUDING BANK HOLIDAYS) between the hours of 08.30hrs & 17.00hrs, where possible the initial call will be attended by one of our qualified engineers within 24hrs or less dependant on the area.
In the unlikely event of requiring a service call to your Norpe product, please complete the following checklist before calling the Norpe Service Department.
Fault Checklist
- Check that there is power to the cabinet e.g lights/fans working. Check that fuses & plug sockets are working
- Check that the condenser is clean (see “User Guide” supplied with the cabinet). Condensers must be cleaned regularly as per the “User Guides)
- Ensure the cabinet is sited correctly. Direct sunlight or cold air from air-conditioning units can affect the performance of open fronted cabinets
- Make sure the thermostat is set at the correct level. Turning the thermostat to a colder position when the appliance is already iced up could make the problem worse! Please defrost the appliance and then adjust the thermostat.
The above faults are not covered by warranty as there is no machine fault, please note that Norpe WILL charge for an engineers time to carry out the above tasks which should be part of your “planned maintenance” programme.
Placing a Service Call
If you have been unable to solve the problem by following the fault checklist, please contact the Norpe Service department with the following information:
- Product Serial number or delivery note number
- Site address including postcode
- Contact name on site & telephone number
- Details of the fault
Then phone or fax the Norpe Service Department on
Tel: +44 (0)161 968 5080
Fax: +44 (0)161 968 5081